Delivery and Shipments:

Your Lark & Berry purchase will be delivered fully insured by our trusted and trackable couriers and packaged beautifully in a luxe box, nestled under tissue paper.

Buying as a present? You can choose to add gift-wrapping as an extra option for free. This includes: a gorgeous L&B box wrapped in ribbon, tissue paper protecting the item, and a branded bag.

Same Day London Delivery

Same Day Delivery is available to locations up to 8 miles from our Marylebone shop in orders of £400 and above. Orders must be placed before 2pm and a signature upon delivery is required. To enquire about specific stock availability in London please e-mail us, call us or WhatsApp us. (All contact channels are available through the chat button on the bottom right of our website) Please note that orders requiring next-day delivery in the UK must be placed by 1pm the preceding business day for us to transfer them to the carrier. Orders placed after 1pm on Saturday will be handed to the carrier on Monday for delivery by Tuesday.

Delivery Fees

Shipping Rates

Domestic (United Kingdom):

• Free Shipping (1-3 days): Orders £250.00 and up - Free
• Pick up in Store: Free
• Royal Mail Tracked and Signed For (Next Day): Orders £0.00–£249.99 - £7.95 GBP

USA and Hong Kong SAR:

• Free Shipping (3-5 days): Orders £400.00 and up - Free
• International Tracked and Insured (3-5 days): Orders £0.00–£399.99 - £30.00 GBP
• Pick up in Store (London Only): Free

Rest of the World (Including Europe):

• International Tracked and Insured (3-7 days): £50.00 GBP
• Pick up in Store (London Only): Free
• Tracked and Insured (3-5 days): Orders £500.00 (approx 600 Euros) and up - Free

 

Delivery Times

Deliveries for in-stock items (not bespoke or made-to-order) generally take 1-2 days within UK, 3-5 days to Europe, USA, Canada & Australia and 3-7 days for the rest of the world. 

On Sale Items and during Holiday Periods delivery times may vary because of the high volume of orders. 

Due to COVID and recent Brexit changes, some orders might take longer to arrive outside of the UK dependent on customs clearance and courier availability. 

Taxes and Duties Information

At Lark & Berry, we cover taxes and duties for shipments to the UK, Europe, USA, Canada, Hong Kong, and Mexico. If you are located in another country, you may be responsible for paying taxes or duties directly to your local authorities, depending on your country's regulations.

For countries with specific import restrictions or additional fees, we will reach out to you before shipping to discuss your options. If you have any questions regarding taxes or duties for your country, please contact us at hello@larkandberry.com, and we will be happy to assist you.

Track Your Order

All e-commerce purchases are fully trackable and you will receive an email shortly after shipping with tracking information.

Exchange & Returns

Sometimes, you just need to try on your purchases in the comfort of your own home. If you do need to return your Lark & Berry jewellery or accessories, you have 14 days from the date you received your online order to exchange or return for a refund. Made to order items are non refundable. Deposits for made to order items are non refundable. 

Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, products with tags that have been removed cannot be returned. Piercing items that come in a sterilised pack must be returned in the same unopened pack. Returns and exchanges that do not meet our policy will not be accepted and be sent back to you. Gift cards are non-returnable. 

Returns and exchanges will be free for items that have also met the free shipping conditions within the USA, UK and Hong Kong.  For items not meeting this condition or sent elsewhere, you will be responsible for the fee of the insured shipment back to us. This fee may be waived (depending on country) if item is to be exchanged for something of same or higher value.

Purchases in store will not be refunded, but can be exchanged within 14 days. 

To complete your return or exchange, we require a receipt or proof of purchase.

If you have further questions, please contact us at  hello@larkandberry.com 

Refunds (if applicable)

Once your online return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@larkandberry.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Item Replacement:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@larkandberry.com and send your item to: 52a George St London GB W1U 7EA.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Where to Ship Returns:

Within the UK: Lark and Berry LTD, 52a George St, London, W1U7EA.

Within the USA: LB CULTURE LLC, 4400 Post Oak, Suite 2250, Houston, TX, 77027

If outside these regions please contact us. 

If your item is eligible we will pay for the return shipping costs as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 For specific questions please contact us.

Lark and Berry LTD | Company Number: 10970388 | 52a George St.

London.W1U7EA.  UK. | +44 7728 240385